Teaching an old retired military guy how to use a computer for the first time…

Client: “I can’t get this damned mouse-thing to work!”

Me: “OK, what happens when you try to use it?”

Client: (Slams the mouse against the monitor and slides it around.) “See? I can get it to move a little bit, but I can’t really get it to go where I want it to!”

My techie guy informed me that there are cookies stored in my computer, in the Windows XP part of it. I have no idea what he meant by that, or how they could’ve gotten there, but he’s gone for the weekend, so I’ll need your help getting them out. I’ve had this computer for two years—those cookies have almost certainly gone bad by now.